Privacy Policy

Technician Gallery ("we", "us", or "our") provides appliance repair services in Raleigh, NC and surrounding areas. This Privacy Policy explains what information we collect when you visit our website or book a repair with us, how we use it, and the choices you have.

By using this website, you agree to the collection and use of information as described in this policy.

Information you give us directly:

• Your name, email address, and phone number.

• The service address and any notes you provide for an appointment.

• Details of the appliance and the problem you describe when you book a repair.

• The contents of messages you send us through our contact form.

Information collected automatically:

• Your IP address, browser type, device type, operating system, referring page, and the pages you view on this site.

• Cookies and similar technologies, as described in the Cookies and Advertising section below.

• To schedule, confirm, and carry out your repair appointment.

• To contact you about your booking, including reminders and status updates.

• To respond to your questions and messages.

• To improve our website, services, and customer experience.

• To measure the performance of our advertising and marketing.

• To prevent fraud and misuse of our website, and to comply with the law.

We do not sell or rent your personal information.

This website uses cookies and similar technologies, including Google Ads conversion tracking and Google Analytics. These tools help us understand how visitors find and use our site, and they allow us to measure and improve our advertising.

Google, as a third-party vendor, uses cookies to serve ads on our behalf. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites on the internet.

You can learn more about how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

You can opt out of personalized advertising from Google by visiting Google Ads Settings at https://www.google.com/settings/ads. You can also opt out of many third-party vendors' use of cookies for personalized advertising at https://www.aboutads.info/choices.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of this website may not work as intended.

We share information only in the following circumstances:

• Service providers: Trusted companies that help us operate our website, booking system, email notifications, and advertising. They are permitted to use your information only to provide those services.

• Advertising partners: Google and its partners, through the cookie and advertising technologies described above.

• Legal reasons: When we believe in good faith that disclosure is necessary to comply with a law, regulation, or legal process, or to protect the rights, property, or safety of our business, our customers, or others.

We do not sell your personal information to third parties.

We keep booking and contact records for as long as needed to provide our services, maintain accurate business records, resolve disputes, and comply with our legal obligations. When information is no longer needed, it is deleted.

You may request access to, correction of, or deletion of the personal information you have provided to us, and you may ask us to stop sending you marketing messages, by contacting us using the details below. We will respond within a reasonable time and in line with applicable law.

If you are a California resident, you have the right to request information about the categories of personal information we collect and disclose, and to request deletion of your personal information, subject to certain exceptions. We do not sell personal information.

You can opt out of advertising cookies at any time using the Google Ads Settings and aboutads.info links in the Cookies and Advertising section.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the top of this page. Continued use of the website after changes means you accept the updated policy.